Website Privacy Policy

Carrols Restaurant Group, Inc. (together with its subsidiaries, “Carrols”, the "Company", "we" or “us”) respects your privacy and is committed to protecting it through our compliance with this Website Privacy Policy (“Policy”).

This Policy describes the types of information we may collect from you or that you may provide when you visit the website, https://www.carrols.com (our "Website"), and our practices for collecting, using, maintaining, protecting, and disclosing the information collected on our Website.

This Policy applies to information we collect:

• On this Website.
• In email, text, and other electronic messages between you and this Website.

It does not apply to information collected by:

• Any website(s) operated by other Burger King® or Popeyes® franchisees or by our franchisors or their parent company, Restaurant Brands International;
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website, if any; or
• Information collected when providing any services, including at any restaurants owned or operated by Carrols.

Please read this Policy carefully to understand our policies and practices regarding your information collected on our Website and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you consent to the terms and conditions of this Policy. This Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check this Policy periodically for updates.

Our Website is not intended for children under 13 years of age. No one under age 13 may directly provide any personal data to or on the Website. We do not knowingly collect personal data directly from children under 13. If you are under 13, do not use or provide any information on this Website or through any of its features, or provide any information about yourself to us, including your name, address, telephone number, or email address. If we learn we have collected or received personal data from a child under 13 without verification of parental consent, we will delete such information. If you believe we might have any information from or about a child under 13, please contact us at contact@carrols.com.

We collect certain types of information from and about users of our Website and those we service depending on your interaction with the Website or us. Through the use of the Website or our services, we may collect (collectively, “Your Information”):

• Personal Data: This includes information that may personally identify you. The amount and type of information that Carrols gathers depends on the nature of the interaction. This includes, but is not limited to, identifiers such as first and last name, e-mail address, phone number, or any other information you may submit through your use of the Website ("Personal Data").
• Usage Data: Data may be collected from you automatically when you access our Website about how you access and use the Website ("Usage Data"). Usage Data may include information such as your device's Internet Protocol address (e.g., IP address), internet domain, browser type, browser version, time zone setting and location, browser plug-in types and versions, language preference, referring website, date and time of visitor request, browser history, operating system, analytic data, and other diagnostic data.
• Aggregate Data: Carrols may collect data that is about you but individually does not identify you, such as statistical information and analytic data relating to Website usage.

We collect this information:

• Directly from you when you provide it to us including:
  • Information that you provide on the Website; or
  • Records and copies of your correspondence (including email addresses or other contact information provided by you) if you contact us.
• Automatically as you navigate through the Website.

Cookies:

We may use “cookies” to collect certain information to ensure that you get the most out of your use of the Website. A cookie is a file stored on your computer or device to uniquely identify your browser or to store information or settings on your computer or device. When you visit the Website again, the cookie allows the Website to recognize your browser. Cookies allow us to improve the Website’s usability and to personalize the content for you.

If you do not wish to receive cookies for these purposes, you may change the settings on your internet browser to reject cookies. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

Some content or applications on the Website may be served by third parties, including advertisers, ad networks and servers, content providers, and application providers, including, but not limited to, Google Analytics. Google Analytics is a web analytics website offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Website. This data is shared with other Google websites. Google may use the collected data to contextualize and personalize the ads of its own advertising network. Google Analytics and other third parties may use cookies alone or in conjunction with other tracking technologies to collect information about you when you use our Website. The information such third parties collect may be associated with Your Information or they may collect information, including Personal Data, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We may use the information collected through Our Website or these third parties to market our services to you.

The Website may contain links to other websites or access to applications which are operated by us or third parties. For example, our job application portal which may be accessed on our Website is run by a third party on our behalf. Please be aware that Carrols is not responsible for the privacy practices of any third party, including any third party with whom it has an affiliation or business relationship. Once you enter those websites from a link from our Website, our Privacy Policy does not apply. We do not control and accept no liability or responsibility for those websites. Please consult the terms and conditions and privacy policies of those third-party websites to find out how they collect and use Your Information and to establish whether they use cookies and for what purpose.

We may receive some information that you submit to a third-party website or application that you access through the Website, including but not limited to, information from your social media profile if you connect with us on social media platforms.

Carrols may use Your Information for the following purposes:

• To grant you access to the Website.
• To provide and maintain our Website.
• To fulfill any other purpose for which you provide it.
• To contact you by email or other equivalent forms of electronic communication.
• To manage your requests and to provide customer support.
• To detect, prevent, and address technical issues.
• To prevent and detect criminal and/or fraudulent activity that would be damaging to you and us.
• To gather analysis or valuable information so that we can improve our Website.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

We may disclose aggregated information and information that does not identify any individual without restriction.

We may disclose Your Information, including Personal Data that we collect, or you provide on this Website as described in this Privacy Policy:

• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Data confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Carrols’ assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Carrols or others is among the assets transferred.
• To fulfill the purpose for which you provide. For example, if you leave us feedback with contact information to contact you, we may use such information for that purpose.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose Your Information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply agreements between you and Carrols.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Carrols, our clients, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Carrols is based in the United States. We provide this Website only for use by individuals located in the United States. We make no claims that the Website, its accessibility, or its content is appropriate or your access to it is legal outside of the United States. If you access the Website from outside the United States, you do so at your own initiative and risk, and consent to potential processing, collection, and transfer of your Personal Data to a country that may have different privacy laws and that may or may not be as comprehensive as your own.

We have implemented measures designed to secure Your Information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the safety and security of Your Information also depends on you.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Website. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will publish a notice on our Website prior to any material change becoming effective and update the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

To ask questions or comment about this Privacy Policy and our privacy practices, please visit our Contact page.